Offer

Support Desk Autopilot

We automate ticket intake, context retrieval, draft responses, and routing so your team can focus on complex work.

What gets built

• Smart triage at ticket creation
• Knowledge/context pull from prior tickets and docs
• Draft response assist with approval gates
• Priority and queue routing logic

Target metrics (KPI) targets

• Time-to-first-response down 30–60%
• Average handle time down 15–40%
• Escalation and re-route rate down